30-Day Free Returns
Last updated: September 16, 2026
You can request a return for eligible items purchased on mizusu.com within 30 days of delivery. No reason is required for eligible returns.
Return shipping is free, and we do not charge a restocking fee.
Pet food and treats
Pet food and treats, including our pork liver and beef liver treats, must be unopened with the original seal intact to qualify for a change-of-mind return. Opened bags are not eligible for change-of-mind returns.
Our pet accessories remain eligible for 30-day free returns, with no reason required.
Damaged, incorrect, or defective items
If an item arrives damaged, is incorrect or defective, or you discover a quality or safety issue, contact support@mizusu.com with your order number and details. We will review the issue and help with an appropriate resolution, even if the food packaging has been opened. The opened-food restriction does not limit your rights under applicable law.
How to start a return
Email support@mizusu.com with your order number and the items you want to return. We will provide a prepaid return label and return instructions.
Please use the label and return address we provide.
Refunds
Refunds are issued to your original payment method after we receive your return. Your bank or payment provider may need additional time to post the refund.
Marketplace purchases
For orders placed through TikTok Shop or another marketplace, request the return through that marketplace so it can handle your order and refund.
Contact
SUZZU LLC dba Mizusu
PMB 1148
111 Town Square Place, Suite 1201
Jersey City, NJ 07310